Privacy Policy

About This Privacy Policy

This Privacy Policy describes how TheVowHair ("TheVowHair", "we", "us" or "our") handles personal information when you visit thevowhair.com, purchase our products, create or use an account, or communicate with us.

By using our website, you acknowledge that your information may be processed as described in this Privacy Policy.

If you have questions about this Policy or how your personal information is handled, you can contact us at info@thevowhair.com .

Information We Collect

The information we collect depends on how you interact with TheVowHair.

Information You Provide

When you place an order, create an account or contact us, we may collect information such as:

• Your first and last name.
• Your email address.
• Your billing and shipping address.
• Your country or region.
• Your order and product selections.
• Your account and login information.
• Your communications with us.
• Wedding or event information that you choose to provide.
• Information provided for personalised packaging or other customisation.

Information Collected Automatically

When you use our website, certain technical information may be collected automatically. This can include your IP address, browser type, device information, pages viewed, referring pages, session information and information necessary to maintain shopping cart, checkout, account and security functionality.

How We Use Your Information

We may use personal information for purposes including:

• Processing and fulfilling your order.
• Preparing personalised products or packaging.
• Arranging shipping and delivery.
• Sending order confirmations, shipping updates and other transactional communications.
• Creating and maintaining customer accounts.
• Responding to questions and providing customer support.
• Operating, maintaining and securing our website.
• Preventing fraud, abuse and unauthorised activity.
• Keeping records required for accounting, tax, legal and administrative purposes.
• Complying with applicable laws and responding to lawful requests.

We do not use personal information in ways that are materially unrelated to these purposes without an appropriate basis for doing so.

Orders and Payments

When you place an order, we collect the information needed to process the purchase, prepare the products you selected and arrange delivery.

Payments may be processed by third-party payment providers, including PayPal or other payment methods made available at checkout. Those providers may collect and process payment, billing, device and fraud-prevention information under their own privacy policies and terms.

TheVowHair does not normally receive or store your complete payment card number when payment information is processed directly by a third-party payment provider.

Accounts

If you create a TheVowHair account, we may store information associated with your account, such as your name, email address, saved addresses and order history.

Account information is used to provide account functionality, display eligible order information and make future interactions with our website easier.

You are responsible for keeping your account credentials confidential and for taking reasonable steps to prevent unauthorised access to your account.

Personalisation Information

Some TheVowHair orders may include personalised packaging. If you select personalisation, we may collect the information you provide for that purpose, such as:

• A bride's first name or other requested name.
• A wedding or event date.
• A studio or business name.
• A logo or other custom artwork you choose to provide.
• Other text or details requested for personalisation.

We use this information to prepare and fulfil the personalised portion of your order and to provide related customer support.

Please only provide personalisation information that you are authorised to share with us.

Contact Forms and Customer Support

When you contact us through our website or by email, we may collect your name, email address, country, customer type, wedding or event date, message and any other information you choose to provide.

We use this information to respond to your request, answer product or order questions and provide customer support.

If your message relates to an existing order, we may connect your communication with relevant order information so that we can assist you.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate important website functions.

Necessary Cookies

Necessary cookies may be used to support functions such as:

• Maintaining your shopping cart.
• Managing checkout and order sessions.
• Supporting account login and authentication.
• Remembering essential website preferences.
• Protecting the website and preventing abuse.

Optional Cookies

If we use optional analytics, advertising or similar technologies that require consent under applicable law, we may provide a cookie notice or preference tool so that you can make available choices about those technologies.

You can also control many cookies through your browser settings. Blocking necessary cookies may prevent certain shopping, checkout or account features from working correctly.

How We Share Information

We do not sell your personal information to advertisers.

We may share information with service providers when necessary to operate our business and fulfil your order. These may include:

• Payment processors.
• Shipping and courier providers.
• Website hosting and ecommerce service providers.
• Email and transactional communication providers.
• Security, fraud prevention and technical service providers.
• Professional advisers where reasonably necessary for legal, accounting or compliance purposes.

We may also disclose information when required by law, legal process or a valid governmental request, or when reasonably necessary to protect our rights, customers, website or business.

If our business or relevant assets are reorganised, sold or transferred, information may be transferred as part of that transaction subject to applicable law.

International Data Transfers

TheVowHair serves customers in multiple countries, and some of the service providers involved in operating our website, processing payments, communicating with customers or arranging delivery may process information in countries different from the country where you live.

Where required by applicable law, appropriate measures may be used to protect personal information transferred between countries.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal, accounting, tax, security and operational requirements.

For example:

• Order and transaction records may be retained as necessary to fulfil orders and meet accounting, tax and legal obligations.
• Account information may be retained while an account remains active and for an appropriate period afterwards.
• Customer support communications may be retained where reasonably necessary to resolve requests, maintain records and support future enquiries.
• Personalisation information may be retained as part of relevant order records where reasonably necessary.

When information is no longer reasonably required, we may delete, anonymise or otherwise dispose of it where appropriate.

Your Privacy Rights

Depending on where you live and the privacy laws that apply to you, you may have rights relating to your personal information. These can include rights to:

• Request access to certain personal information.
• Request correction of inaccurate information.
• Request deletion of certain information.
• Request restriction of certain processing.
• Object to certain processing.
• Request a portable copy of certain information where applicable.
• Withdraw consent where processing is based on consent.

These rights are not absolute. We may need to retain certain information where required or permitted for legal, tax, accounting, fraud prevention, security or other legitimate purposes.

To make a privacy-related request, contact us at info@thevowhair.com . We may need to verify your identity before completing certain requests.

Data Security

We use reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission, website or storage system can be guaranteed to be completely secure. You should use appropriate care when sending information online and when protecting your account credentials.

Children's Privacy

TheVowHair is not directed to children, and our products and ecommerce services are intended for adults or for purchases made with appropriate adult involvement.

We do not knowingly seek to collect personal information directly from children where doing so would be prohibited by applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter.

Third-Party Links and Services

Our website may contain links to third-party websites or use third-party services, such as payment providers, shipping providers or social media platforms.

Their privacy practices are governed by their own privacy notices and terms. We encourage you to review the privacy information provided by those third parties when interacting with their services.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, service providers or legal requirements.

When we make material updates, we will revise the "Last updated" date shown at the top of this page and may provide additional notice where appropriate.

Contact Us

If you have a question about this Privacy Policy, how your personal information is handled, or a privacy-related request, please contact:

TheVowHair
Email: info@thevowhair.com
Website: thevowhair.com