Returns & Exchanges

If you change your mind about an eligible item, please contact us within 14 days of delivery and before using or altering the hair.

To qualify for a standard return, the item should normally remain:

• Unused and unworn
• Unwashed and uncoloured
• Uncut and otherwise unaltered
• Free from styling products, heat styling or other signs of use
• Returned with original attachments and product packaging intact

Please handle the extensions carefully when checking the colour, length and overall appearance. Once the hair has been worn, washed, coloured, cut, styled with products or otherwise altered, we may be unable to accept it as a standard change-of-mind return.

Nothing in this policy limits any consumer right that cannot legally be excluded in your country or region.

Unless required by applicable consumer law, we may be unable to accept a standard return where the product has been:

• Worn or used
• Washed, conditioned or otherwise treated
• Cut, trimmed or altered
• Coloured, bleached, toned or chemically processed
• Styled with products or exposed to significant heat styling
• Returned incomplete or in a condition that cannot reasonably be resold as new

These restrictions do not apply where you are exercising a statutory right relating to a faulty, damaged, incorrect or non-conforming product.

If a return is approved, the refund will normally be issued to the original payment method used for the order.

Once a refund has been processed by us, your bank, card provider or payment service may require additional time before the funds appear in your account.

Because standard shipping and applicable import duties and taxes are included in the product price for accepted destinations, there is normally no separate standard shipping charge or import charge shown for us to refund.

The amount refunded will depend on the circumstances of the return and any rights that apply under relevant consumer law.

If you would prefer a different colour or another product, please contact us before using or altering the item.

Depending on the product, its condition and availability, we may recommend returning the eligible item and placing a new order rather than arranging a direct exchange.

Please contact us first so we can review the most practical option for your order.

Human hair is a natural material. Small differences in colour, tone, strand texture, movement or appearance between individual sets may occur and do not automatically indicate a manufacturing defect.

Colour appearance may also vary according to natural and artificial lighting, screen settings, surrounding hair colour and photography.

Changes caused after delivery by washing, colouring, bleaching, toning, cutting, excessive heat, chemical processing, improper care or other alterations are not normally considered manufacturing defects.

Some TheVowHair orders may include personalized or made-to-order elements, such as packaging or other details prepared specifically for your order.

Once preparation or personalization has started, changes or cancellations may no longer be possible.

Personalized packaging alone does not remove any mandatory consumer rights you may have in relation to the underlying product.

Where the actual product has been made or personalized specifically to your instructions, different cancellation or return rules may apply, subject to applicable consumer law.

Faulty, damaged or incorrectly supplied products remain subject to any legal rights that cannot be excluded.

For a standard change-of-mind return, return shipping is normally the responsibility of the customer unless applicable law requires otherwise.

Where the return results from an item being incorrectly supplied, damaged, faulty or otherwise covered by mandatory consumer rights, we will advise you on the appropriate return arrangements.

Please do not send a return to any address unless that address has been provided or confirmed by us for your specific return.

For customer-arranged returns, we recommend using a trackable shipping service and keeping your proof of shipment until the return has been completed.

This return policy is intended to explain our standard commercial process. It does not remove or reduce any mandatory consumer protection rights that apply to you.

Depending on your country or region, you may have additional rights relating to cancellation, faulty products, products that do not match their description, or goods that are not of satisfactory quality.

Where applicable law gives you rights that differ from this standard policy, those mandatory rights will continue to apply.